Falcon Products supplies trade customers only, and the trade store is built to fit the way you already order. If you work from a spreadsheet, a PDF out of your own system, automated order emails or a list on your phone, there is a route that turns it into a cart in a few clicks. This guide covers each one, from the menus through to forwarding an email, and which suits which situation.

Fits the Way You Already Order

Most trade buyers already have a routine, and the store is built to fit it. Whatever an order starts as, it can become a cart without retyping the lines.

• Your purchasing system produces a PDF: download it, then attach it to an email sent to your personal ordering address, or drop it into the Upload a file window. The store reads the SKUs and quantities and builds the cart.
• Your system sends order emails: forward them to your personal ordering address, or set up a rule in your mail program to forward order emails automatically. The lines appear in your cart ready to check.
• You email orders to suppliers today: attach the same order sheet to an email to your ordering address. As long as the SKUs or barcodes and the quantities are in it, in the body or an attachment, the cart builds from it.
• You work from a spreadsheet: upload the Excel or CSV file, or paste the rows straight in. A SKU template and a barcode template are there if you want a cleaner match.
• You order from a printed or handwritten sheet: take a photo and upload it.
• You build orders at the shelf: scan barcodes with your phone and each product is added as it is read.
• You like to key in a list: Quick Order and the cart search box take a product name, a SKU or a barcode, with the quantity set in the same row.
• You order the same lines every time: repeat a past order in one click, or keep a named shopping list for your regular restock.
• You are still looking: browse by brand or sector and add products straight from the collection page.
• You would rather talk to someone: call or email the team and they will help with the order.

Every route ends in the same place, your cart. Lines that arrive from a file or an email follow the same pack sizes, stock levels and minimum and maximum quantities as any other line, and you can edit them before you check out.

Getting Set Up

• Prices, stock levels and ordering unlock once you have an approved trade account and sign in. Until then you can look at the range but not the prices.
• New customers can apply for a trade account. The trade account eligibility and approval policy explains who qualifies.
• Once you are signed in, every product shows your own pricing and live stock, so you do not need to request a price list or ring to check availability.

The sign-in prompt shown to visitors who are not yet logged in.

Browsing the Range

Browsing suits a new range, a new menu or a restock where you are not sure of the exact lines.

• By brand: the Retail Brands menu lists Bake-O-Glide®, Berkel, Marcato, Eppicotispai, Cerutti Inox, Spontex, Mr. Eco® and Lit Gas. Each opens into its own collections, for example Berkel slicers and knives or Cerutti pizza peels and brushes.
• By sector: the Food Industry menu groups the range for bakeries, pizzerias, cafés, restaurants, confectioners, smokehouses and bulk food producers.
• On any collection page you can filter by availability and price, sort the results and change how many products sit on each row.
• Each product card has a variant picker, a quantity box and an add button, so a whole order can be built from one collection page without opening individual products.
• The heart icon saves a product to your favourites, which gives you a short list of the lines you come back to.

Variant, quantity and add button on every product card.

Product Pages

• Products with several sizes list every variant in one table, with the SKU, barcode, stock level, your price and a quantity box for each.
• Where a product has pack rules, the quantity box shows that quantity rules apply, so you know the increments before you add anything.
• Stock status sits beside each variant (in stock, low stock or out of stock), which saves a check later at the basket.

Every size, SKU, barcode and stock level on one product page.

Shopping for Exactly What You Want

When you already know the product, the quickest routes skip the menus.

• The search bar at the top of every page finds products by name or SKU.
• Quick Order puts the whole catalogue in one panel. It opens from the cart, next to the My Cart and My Account tabs.
• Quick Order has three layouts. The list layout gives one row per product with the variant, quantity, line total and an Add button, which is the fastest for keying in a known list.
• You can filter Quick Order by collection, sort it, or type in the search box to narrow it to what you need. A counter at the top shows how many items are in your order as you go.
• Pack rules show under each product name (for example, packs of 6), and the quantity box starts at the pack size.
• The cart also has its own search box that accepts a product name, a SKU or a barcode, so you can add lines without leaving the cart.

Quick Order list view, one row per product.

Searching Quick Order narrows the catalogue to matching products, with pack rule and stock shown.

Ordering from a List You Already Have

If your order already exists as a file, an email or a barcode on the shelf, the cart can read it for you. Open the cart and either use the options on an empty cart or the Actions menu.

• Upload a file: drop in a spreadsheet, PDF, CSV or a photo of an order sheet and the store reads it and builds the cart.
• CSV users can download a SKU template or a barcode template first, or paste rows straight into the upload window.
• Uploaded files are deleted after 24 hours.
• Forward an email: every account has a personal ordering address. Forward an order email that includes SKUs or barcodes and quantities (attachments work too) and the lines appear in your cart.
• Scan a barcode: use your phone to add products from the shelf.
• Every line stays editable in the cart, so you can check the quantities before you go to checkout.

An empty cart offers four ways to start.

Upload a spreadsheet, PDF, CSV or photo of an order sheet.

Forward an order email to your personal ordering address.

Reordering

Most trade orders repeat, and the account area is built around that.

• Repeat an order: from an empty cart, or from any order in your history, add the whole order to your current cart or start a new cart from it. Each line also has its own Order again button for single products.
• Shopping lists: from the cart, open Actions and choose Add to shopping list, give it a name such as weekly restock, and the list is saved in My Account for next time.
• Order history: search past orders by order number, PO number or address, filter by date range or status, and download the list.
• Each order opens into a summary, its order lines and a timeline.

My Account shows recent orders, favourites and shopping lists in one place.

Search order history by order number, PO number or address.

Order again beside each line of a past order.

Add a whole past order to your cart in one click.

The cart Actions menu, including Add to shopping list.

What the Cart Checks for You

• Each line shows its stock level and pack rule, and the plus and minus buttons move one pack at a time.
• If your order is below the minimum order value for your account, the cart says how much more is needed and keeps the checkout button locked until you reach it.
• Remove a line, change a quantity or clear the cart at any point before you check out.

Pack rules, stock and the order minimum shown in the cart.

A past order added to the cart in one click.

Checkout in Four Steps

The progress bar at the top of the cart shows where you are.

• Cart: check lines and quantities.
• Details: choose a saved delivery address or add a new one, and add any order notes, such as a PO reference.
• Review and pay: pick a shipping method and a payment method from the options available to your account, check the order summary with VAT shown, tick the terms and complete the order.
• Complete: the order is placed.

Payment options depend on your account, and can include pay on account for approved accounts or paying online by card.

Details step: delivery address and order notes.

Review and pay: shipping, payment method and order summary.

Which Route to Use

Situation	Quickest route
Same order as last time	Repeat an order from My Account
Regular restock of the same lines	A saved shopping list
You have an order sheet or spreadsheet	Upload a file
Your own customer sends orders by email	Forward the email
You know the SKUs or product names	Quick Order list view or the cart search box
Your system generates purchase orders as PDFs	Attach the PDF to an email to your ordering address, or upload it
Your system sends order emails	Forward them, or set a mail rule to forward them to your ordering address
You order from a printed or handwritten sheet	Upload a photo of it
Standing at the shelf	Scan a barcode
Looking for something new	Browse by brand or sector, then add from the collection page

Need a Hand?

Call +44 (0)1706 224790 or email info@falconproducts.co.uk and the team will help with a first order, an account question or a product query.