Falcon Products Ltd are a trade only company, therefore you will need to register for a Trade Account first.

Once accepted ordering is easy. Simply browse our website, add items to your basket and follow the checkout process. You can also order by uploading a CSV file.

Once you have items added to your basket you can save it as a shopping list.

Alternatively, if you have previously placed an order, you can quickly view and reorder the same products.

For larger orders or specific requirements, you can also contact us directly.

Delivery time depends upon the delivery location and the items ordered. UK orders usually arrive within 3 to 5 working days, while larger orders, bespoke items or international deliveries may take longer. See Shipping policy.

Yes, once your order is dispatched we’ll send you a tracking number so you can follow its progress.
Our standard carrier for UK deliveries is FEDEX, you can track your parcel HERE.
Enter your tracking ID in the box.

Yes, we offer delivery both within the UK and internationally. Shipping times and costs will vary depending on your location.

Some of our products may have minimum order requirements. Details will be provided on the product page, or you can contact us for more information.

If you’re not satisfied with your purchase, you can return items within 30 days for a refund or exchange.
Items must be unused and in their original packaging.
See Returns Policy

To open a trade account, please fill out an application form or contact our sales team.
Please review our Trade Account Eligibility & Approval Policy before application.

Trade accounts are available to genuine businesses, retailers, hospitality groups, cook schools and professional kitchens with an ongoing commercial requirement. We do not approve accounts for one-off or single-unit purchases, or for resale via UK third-party marketplaces such as Amazon or eBay.

For full details, please see our Trade Account Eligibility & Approval Policy.

Most applications are reviewed within 1–2 working days. We may request additional information before approval.

VAT registration is preferred where applicable. However, schools, colleges and certain organisations may not hold a VAT number and will be assessed individually.

Trade accounts are intended for businesses with ongoing or volume purchasing requirements. For single-unit or end-use purchases, we may direct you to our consumer websites.

If your application does not meet our trade criteria, we may recommend purchasing via one of our consumer websites instead.

Yes, approved retailers may resell our products via physical retail premises or their own branded website.

We do not permit resale via UK third-party marketplaces including Amazon UK, eBay UK or similar platforms without prior written approval.

Trade customers must accurately represent product specifications and branding. Products must not be misrepresented, altered or marketed in a way that damages brand integrity.

Yes. Some brands carry territory-specific restrictions. For example, Marcato products may not be sold into the USA.

• Credit Card
• Bank Transfer
• Pro-forma invoice
• 30 days trade account once approved.

We do not permit resale via UK third-party marketplaces including Amazon UK, eBay UK or similar platforms without prior written approval.

Credit facilities may be offered to established customers following approval and credit checks.

For bulk orders, samples may be available upon request. Please contact us to discuss sample options and availability.

Yes, we can work with you on custom requirements. Please reach out to our sales team to discuss your needs. Contact us.

If you know what you are after, and it is not listed on the website, please contact us.

While our online catalogue provides a comprehensive overview of our PTFE and silicone sheet offerings, we also specialize in tailored solutions. If you have specific dimensions, thicknesses, or performance requirements, our knowledgeable staff can assist you in finding the perfect product to match your exact needs.

Opening hours:

Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm

Closed Saturday, Sunday and Bank Holidays.

Tel: +44 (0)1706 224790

email: info@falconproducts.co.uk

Please contact us as soon as possible with your order number and details of the issue. We will investigate and respond promptly

Any damages or shortages must be reported within the stated timeframe after delivery. Please retain all packaging and provide photographs where possible to assist with resolution.

We can assist with aftersales queries and may be able to supply spare parts for selected brands. Please contact our team with product details.

Our direct despatch service allows you to have a Berkel slicer shipped directly from our warehouse to your customer's address. Here is how the process works:

1. Select the Service: At checkout, you must select the "Direct Despatch" shipping option.
2. Provide Delivery Details: You will need to enter your final customer's complete delivery address during the checkout process.
3. Pay the Shipping Fee: A shipping fee, which is calculated based on the item's weight and destination, will be added to your order total.
4. Order Processing: We process direct despatch orders during our standard business hours (Monday-Friday). Orders placed outside these hours will be processed the next business day. Please note that product availability is confirmed at this stage.
5. Shipment: Once processed, the single Berkel slicer is despatched directly to your customer.

Important Limitations & Notes:

• Order Limit: To ensure efficient processing, direct despatch is limited to a maximum of one item per order.
• Backorders: If the slicer is out of stock, you can place a backorder. This reserves the next available unit, which will be despatched directly to your customer as soon as it arrives in our warehouse.