Opening hours:
Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm
Closed Saturday, Sunday and Bank Holidays.
Tel: +44 (0)1706 224790
email: info@falconproducts.co.uk
Falcon Products Ltd
How do I contact customer support?
Do you ship outside the UK?
Yes, we offer delivery both within the UK and internationally. Shipping times and costs will vary depending on your location.
How can I place an order?
Falcon Products Ltd are a trade only company, therefore you will need to register for a Trade Account first.
Once accepted ordering is easy. Simply browse our website, add items to your basket and follow the checkout process. For larger orders or specific requirements, you can also contact us directly.
What are your payment options?
- Credit Card
- Bank Transfer
- Pro-forma invoice
- 30 days trade account once approved.
What are your delivery times?
Delivery times depend on your location and the items ordered. UK orders usually arrive within 3 to 5 working days, while larger orders, bespoke items or international deliveries may take longer. See Shipping policy.
Can I track my order?
Yes, once your order is dispatched, we’ll send you a tracking number so you can follow its progress.
Our usual carrier for UK deliveries is FEDEX, you can track your parcel HERE.
Enter your tracking ID in the box.
How do I set up a trade account?
To open a trade account, please fill out an application form or contact sales.
What is your return policy?
If you’re not satisfied with your purchase, you can return items within 30 days for a refund or exchange.
Items must be unused and in their original packaging.
See Returns Policy
Are there minimum order quantities?
Some of our products may have minimum order requirements. Details will be provided on the product page, or you can contact us for more information.
Do you offer customisation or bespoke orders?
Yes, we can work with you on custom requirements. Please reach out to our sales team to discuss your needs. Contact us.
Do you provide product samples?
For bulk orders, samples may be available upon request. Please contact us to discuss sample options and availability.
I can't find the product I require?
If you know what you are after, and it is not listed on the website, please contact us.
While our online catalogue provides a comprehensive overview of our PTFE and silicone sheet offerings, we also specialize in tailored solutions. If you have specific dimensions, thicknesses, or performance requirements, our knowledgeable staff can assist you in finding the perfect product to match your exact needs.
